Effective Date: 14 August 2025

Welcome to getlumifresh.com. Our registered name is: Lumi Enterprises. These Terms and Conditions govern your access to and use of our website, services, and products offered by Lumifresh Naturals Pvt. Ltd. By using this website, you agree to abide by these terms.

1. Acceptance of Terms

By accessing or purchasing from our website, you agree to these Terms and Conditions, our Privacy Policy, and Refund & Return Policy. If you do not agree, please refrain from using our website.

2. Eligibility

To place an order on getlumifresh.com, you must be at least 18 years old or using the site under the supervision of a parent or legal guardian.

3. Product Information

We strive to display the product details, descriptions, and prices accurately. However, we do not guarantee that all information is error-free. Images are for representation purposes only and may slightly differ from the actual product.

4. Order Acceptance & Cancellation

  • We reserve the right to accept or cancel any order placed on our website.

  • In case of cancellation after payment, the amount will be refunded to the original payment method.

  • Orders once shipped cannot be cancelled.

5. Pricing & Payment

  • All prices on our website are in INR (₹).

  • Prices and offers may change without prior notice.

  • We accept payments via UPI, credit/debit cards, net banking, and wallets through secure gateways.

  • We do not store any payment information on our servers.

6. Shipping & Delivery

  • We aim to dispatch orders within 1–2 business days.

  • Delivery time may vary based on location, weather, and courier performance.

  • Once shipped, tracking details will be shared via SMS or email.

Please refer to our Shipping Policy for more details.

7. Returns & Refunds

Returns are accepted only under specific conditions (e.g. damaged, wrong, or defective product) as detailed in our Refund & Return Policy. Refunds will be processed within 7–10 business days of approval.

8. Intellectual Property

All content on this website — including images, product names, designs, logos, text, and graphics — is the property of Lumifresh Naturals Pvt. Ltd. and protected under applicable intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Lumifresh shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

10. User Conduct

You agree not to misuse our website by:

  • Engaging in fraudulent activities

  • Transmitting viruses or malware

  • Attempting to breach our security systems

  • Posting false information or offensive content

11. Modifications to Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of the website after any changes implies your acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts located in Indore, Madhya Pradesh.

📍 Contact Information

For questions regarding these Terms & Conditions, please contact us:

📧 Email: info@getlumifresh.com
📞 Phone: +91 9993449802
🌐 Website: getlumifresh.com
🏢 Address: 117, Dwarkavelly, Manglia, Indore, Madhya Pradesh, India – 453771