Effective Date: 14 August 2025

At Lumifresh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the data you provide when visiting or shopping on our website: getlumifresh.com.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details.

  • Order Information: Products purchased, order amount, and delivery information.

  • Device & Usage Information: IP address, browser type, device ID, and website activity (for analytics and optimization).

2. How We Use Your Information

We use your data to:

  • Process your orders and deliver products

  • Send order updates and confirmations

  • Provide customer support and respond to your queries

  • Improve our website, services, and user experience

  • Send promotional emails (only if you opt-in)

3. Sharing of Your Information

We never sell your personal data. We may share your information with:

  • Trusted service providers (e.g., delivery partners, payment gateways)

  • Legal authorities if required under applicable laws

  • Marketing partners (only if you give consent)

4. Payment Security

All transactions are processed via secure payment gateways like Razorpay, UPI, or credit/debit cards. We do not store your card details on our servers.

5. Cookies & Tracking

Our website uses cookies to:

  • Maintain session information

  • Track browsing behavior to improve performance

  • Serve relevant ads (if applicable)

You can disable cookies from your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails

  • Request us to stop processing your data (subject to legal limitations)

To exercise your rights, contact us at info@getlumifresh.com

7. Data Retention

We retain your information as long as necessary for order processing, customer support, and legal compliance. After that, your data is securely deleted.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

📧 Email: info@getlumifresh.com
📞 Phone: +91 9993449802