1. Returns

We want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, you may return the item(s) within [7] days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged, worn, or altered will not be accepted for return.

3. How to Initiate a Return

To initiate a return, please contact our customer service at [info@getlumifresh.com] with your order number and a brief explanation of the reason for the return. We will provide you with further instructions on how to return the item.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [7] days.

6. Exchanges

If you need to exchange an item, please contact our customer service. We will provide instructions on how to return the original item and process a new order.